Privacy Policy

We only ask for information we need to deliver the service.

Personal data you give us

• Name — so support knows who it is talking to.
• Email address — for activation details, renewal reminders and replies.
• Device and plan preference — so we send the right setup instructions.
• Any message you write in the trial or contact form.

Technical data collected automatically

• IP address, used for fraud checks and to keep your connection stable.
• Browser type, device type and operating system.
• Pages visited on this website and the time of the visit.

Cookies and tracking

Cookies keep the site working — remembering a form you were filling in, for example — and give us anonymous statistics about which pages are useful. You can block cookies in your browser; the site will still work, but some conveniences will be lost.

• To answer a free trial request and send your login details.
• To activate, renew and support your subscription.
• To reply to support tickets and refund requests.
• To keep the service secure and prevent account sharing or fraud.
• To understand which guides and pages help people, so we can improve them.

Data is stored on access-controlled servers, transmitted over encrypted connections and kept only as long as needed: account records for the life of the subscription plus the period accounting rules require, and trial requests until they are answered or withdrawn.

If you are located outside the country where our servers operate, your data may be transferred to and processed there. We take reasonable steps to ensure it receives an equivalent level of protection.

We do not sell personal data. We share it only when one of these applies:

• With service providers who help us run the business (email delivery, hosting, payments) and only for that purpose.
• When required by law, subpoena or a valid request from a public authority.
• To protect our rights, users or the public where misuse is suspected.
• With your explicit consent, for anything else.

We use encryption in transit, restricted staff access and routine backups. No system is perfect, so we also ask you to protect your side of the account:

• Use a strong, unique password for your IPTV account email.
• Turn on two-factor authentication on that email account.
• Keep your router firmware updated and use WPA2 or WPA3 Wi-Fi.
• Never share your IPTV login details with people outside your household.

For general guidance on protecting accounts, the CISA Secure Our World resources are a good starting point.

Our guides link to app stores, player websites and public resources such as the FCC broadband guide. Those sites have their own privacy policies; once you leave this site, this policy no longer applies to what they collect.

IPTV players such as TiviMate, OTT Navigator and iMPlayer are independent products. Data they collect is governed by their own terms, not ours.

The service is intended for adults. We do not knowingly collect personal data from anyone under 18. If a parent or guardian discovers that a minor has submitted information, contact us and we will delete it.

We update this policy when the way we handle data changes. The “last updated” date at the top of the page always reflects the current version, and material changes are announced on the site.

To access, correct or delete the data we hold about you, email support@bestiptvx.com. We respond to privacy requests within 30 days.